DDMZ510 QM - Quality Management

Theatre Faculty
Winter 2024
Extent and Intensity
1/1/2. 2 credit(s). Type of Completion: graded credit.
Teacher(s)
prof. MgA. Blanka Kolegar (lecturer)
Guaranteed by
prof. MgA. Blanka Kolegar
Theatre Management and Stage Technology Department – Dean’s Office – Theatre Faculty – Janáček Academy of Performing Arts
Supplier department: Theatre Management and Stage Technology Department – Dean’s Office – Theatre Faculty – Janáček Academy of Performing Arts
Timetable
each even Friday 8:30–10:00 104
Prerequisites
The subject follows the theoretical management area and assumes basic knowledge of quality management and strategic management. The entry requirement is the completion of the subject of Strategic Management in the first year of the Master's degree program.
Course Enrolment Limitations
The course is only offered to the students of the study fields the course is directly associated with.
fields of study / plans the course is directly associated with
Course objectives
To acquaint students with quality management, especially with general models, such as model of excellence EFQM model and CAF. To compare these models with ISO approach and attmept to apply them to an environment of professional theaters.
To acquaint students with quality management approaches that are proven in foreign art institutions.
Learning outcomes
After completing this course student will be able to:
- consider quality management as a synergic and integral part of managerial functions,
- will perceive the difference between assesment and evaluation,
- will be able to set quality assessment criteria that are part of verifiable indicators in the context of controlling the implementation of institutional or project plans,
- compare and jduge use of quality management models according to the type and nature of arts institution.
Syllabus
  • The presented topics:
    1. Philosophy of quality management in terms of organizational culture,
  • 2. Quality management and evaluation terminology,
  • 3. Quality management methods,
  • 4. Quality Management Institutions (EFQM, CAF, ISO),
  • 5. The EFQM model and the experience of its demand in the public sector,
  • 6. Balanced Scorecard applied to the theater for quality management and improvement,
  • 7. Integrated management and documentation system,
  • 8. Examples of models and implementation of quality management in foreign art institutions.
Literature
    required literature
  • BEJVLOVÁ, Jana. Divadelní výkon : Měření výkonnosti neziskového repertoárového divadla. Brno, 2005. 116 s. Dizertační práce. Divadelní fakulta, Janáčkova akademie múzických umění v Brně. info
  • Inklaar, Y a kol.: Metoda zlepšování kvality vyššího vzdělávání na základě modelu EFQM. Česká verze. Brno, JAMU 2000. info
  • CROSSICK, Geoffrey and Patrycja KASZYNSKA. Understanding the value of arts & culture. The AHRC Cultural Value Project. Swindon. Arts and Humanities Research Council, 2016, 202 pp. URL info
  • MAŠÍNOVÁ, Johana. Hodnota a cena: dvojí povaha kulturních statků. Online. Praha: Culture Matters, 2014, 43 pp. info
  • IXIA, Public Art Think Tank and IXIA, Public Art Think Tank. Public Art: A Guide to Evaluation. 4th ed. 2014, 27 pp. info
  • KPMG Česká republika, s.r.o. and KPMG Česká republika, s.r.o. Ekonomická, věcná, právní, organizační a personální analýza vybraných příspěvkových organizací hlavního města Prahy. Praha: Magistrát hl.m. Prahy, 2010, 12 pp. info
  • Scottish Arts Council and Scottish Arts Council. Quality Framework.Guidelines for Arts Organisations. 2nd ed. Scottish Arts Council, 2009, 19 pp. ISBN 978-1-85119-180-2. info
  • Národní informační středisko podpory kvality and Národní informační středisko podpory kvality. Společný hodnotící rámec - CAF CZ 2009. 2nd ed. Národní informační středisko podpory kvality, 2009, 110 pp. ISBN 978-80-02-02201-5. info
  • KAPLAN, Robert S and DAVID P. NORTON. Balanced Scorecard: Strategický systém měření výkonnosti podniku. 4. vydání. Praha: Management Press, 2005, 267 pp. ISBN 80-7261-124-0. info
  • VUSTE-APIS s.r.o. and VUSTE-APIS s.r.o. Dokumentace integrovaného managementu managementu. Praha: Národní informační středisko pro podporu jakosti, 2005, 91 pp. ISBN 80-02-01756-0. info
  • ROSENBERG, Jim and Russel Willis TAYLOR. Learning from the Community: Effective Financial Management Practices in the Arts. Summary Findings and a Framework for Self-Assesment. National Arts Strategies, 2003, 9 pp. info
    recommended literature
  • Nenadál, J.: Moderní systémy řízení jakosti. Praha: Management Press, 2000. info
  • LIDSTONE, Gerald and Sian PRIME. Sum of Parts. An Evaluation. London: Sadler`s Wells, 2011, 37 pp. URL info
  • MKM výškové a stavební práce, s.r.o and MKM výškové a stavební práce, s.r.o. Příručka Integrovaného systému managementu společnosti. Praha, 2010. info
  • Česká společnost pro jakost and Česká společnost pro jakost. EFQM. Jak určovat excelenci. první kroky - dotazníkový přístup. 2009, 35 pp. ISBN 90-5236-098-7. info
Teaching methods
* Regular teaching
* Number of contact hours per week: 2 (1 hour lecture, 1 hour seminar)
* Number of hours per week of independent work of the student: 2 (work with literature, analytical sub-tasks).
Methods of teaching:
- lecture
- work with text
- discussion methods
- methods of problem solving
- individual work of students
- critical thinking
Assessment methods
* Winter semester
Graded credit on the basis of:
- presence in the seminary and become familiar with the sources and literature (40 %)
- delivering seminar paper(60 %)
Language of instruction
Czech
Follow-Up Courses
The course is also listed under the following terms Winter 2014, Winter 2015, Winter 2016, Winter 2017, Winter 2018, Winter 2019, Winter 2020, Winter 2021, Winter 2023.
  • Enrolment Statistics (recent)
  • Permalink: https://is.jamu.cz/course/difa/winter2024/DDMZ510